Shipping and Returns
Delivery Information
Upon your order and receipt of payment, please allow 2-4 business days for packing and dispatch of your order. Please allow up to 2-10 business days for your delivery to arrive. Delivery times may vary depending on delivery service providers.
PLEASE NOTE: Our Couriers can’t deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restricts delivery to these locations.
Secure your dogs for a safe delivery
Unsecured dogs are a big issue for our couriers – and even good dogs can have a bad day.
NOTE: If your parcel is deemed undeliverable due to dogs in the yard unsecured, your parcel will be returned to us. We will contact you for new shipping information. Re-Shipping Charges apply.
Chocolate
Due to the nature of chocolates, we will only ship our goods on Monday-Wednesday to avoid products being held in warehouses over weekends. Order placed on Thursday-Sunday will be shipped on Monday morning. Products will be insulated and in warmer months sent with cooler packs to keep chocolates cool during transit. We endeavour as much as possible to protect the chocolates from the rigours of transport using strong packaging with appropriate insulation for both movement and temperature.
Delivery Details
I Luv Lollies uses Sendle & Aramex courier services. Our delivery providers guarantee safe and reliable delivery of your order. If you are not home you will receive a card in the mail for collection or delivery of your order.
Please note: If you choose to have your order parcel to be left on your premises we cannot be liable for lost or stolen property as a result.
PLEASE NOTE: If you enter an incorrect address upon checkout on your order or the courier has attempted to deliver your order with a correct address and left a card and it has been returned to us you will be charged shipping costs again. If you choose to not want the parcel we can not give you a refund.
Delivery Costs
Our shipping is 100% Carbon Neutral.
Shipping to Ballina is between $6.95 for upto 500g & $11.50 upto 25kg, whilst all other areas are calculated at checkout once an account has been created.
Shipping to Canberra, Melbourne CBD, Brisbane CBD and the Gold Coast starts from approximately $8.50, however this may vary based on order weight.
These shipping rates are indicative and may change if your specific delivery fees are different.
Regional Areas and Western Australia, Tasmania and the Northern Territory extra fees may apply.
Please check the shipping calculator on the checkout page for more up to date costs. Contact us if your require urgent or special delivery services. sales@iluvlollies.com.au or 02 6681 1700.
Returns Information
For any reason you are not happy with your purchase because your goods were damaged or not what you ordered, we accept returns if the goods are in original packaging and unopened from original packaging. We do not accept ‘change of mind’ returns for products purchased on this site.
Upon checking out, if you entered your shipping address incorrectly and your parcel has returned to us, we will contact you to arrange redelivery of your parcel, extra fees may apply. No refund applies.
We do offer a 4 day money-back guarantee from the time of delivery. A full store credit refund will be applied. Email us at sales@iluvlollies.com.au or Contact us on 02 6681 1700 to discuss further upon receipt of your delivery. Please send to 134 River St Ballina, NSW 2478.
Missing Parcels
If your parcel is marked delivered and has been removed from your property by someone else, we are not liable.
If your parcel is marked “Delivered” and you believe it has not been delivered, simply go to your Sendle parcel tracking page and launch a “Missing Parcel Enquiry” with Sendle and follow the progress. Most parcels are delivered within 2-6 days of this enquiry being raised with Sendle.